Product ThinkingEstimationMetricsBehavioural Questions

Conflict Resolution

Can you describe a situation where you had to resolve a conflict at work, and how you handled the situation?

What does it assess?

This question assesses your teamwork and collaborative abilities. Questions about teamwork are meant to evaluate your interpersonal abilities, particularly when working with your immediate colleagues

How to answer it?

Remember there is no “right” way to foster positive team dynamics. Here are some pointers to help you answering this question

  • Start by briefly describing the situation and the conflict that you had to resolve. Be sure to provide enough context so that the interviewer understands the situation.
  • Next, explain the steps that you took to resolve the conflict. This could include things like talking to the relevant parties to understand their perspectives, brainstorming potential solutions, and collaborating with others to come up with a resolution.
  • Emphasize any communication skills that you used during the process, such as active listening, empathy, and the ability to understand different points of view.
  • Finally, describe the outcome of the situation and how your actions contributed to resolving the conflict. This could include things like improved teamwork, increased productivity, or a more positive work environment.

Overall, when answering this question, you want to showcase your ability to handle conflicts effectively and work towards a resolution that benefits everyone involved.